FAQ's

Quick Notes

• There is a flat shipping fee of INR 150 for Cash on Delivery Orders.
  
  
• We offer free shipping for all prepaid domestic orders.
  
  
• We strongly suggest you refer to our size guide before placing the order. Feel free to reach out to us on our whatsapp number - +91 9136965192 or at mahalaxmiudhyog12@gmail.com or dm us on instagram!
  
  
• Customer Details - Correct Address and Contact Information
  Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. In case of incorrect details, your order will be returned to the warehouse. In such a situation we’ll have to charge shipping fee irrespective of prepaid or COD order as essentially we will ship your order twice.
  
  

I need help deciding the size I should order!

For any size related queries, please share the product that you’d like to order / or have ordered with your body measurements - Chest, Waist, Hips, and Length. We will be more than happy to make the order to the closest size of your shared measurements.

Please refrain from giving other brands' references as these brands also have different size charts for different styles.

For personalized guidance on sizing, our team is available on +91 9136965192 or mahalaxmiudhyog12@gmail.com or DM us on our instagram page 

When will you deliver my order?

We’ll ship your order within 4 to 7 days of receiving your order. However, in case you need it by a specific date, please add in the notes while placing your order. That will really help us plan our production and dispatch.

Please Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

What is your exchange policy?

You can exchange garments within 7 days of making the purchase. Please ensure that the garments are unused, are in the original packaging and have all the original tags. Once we receive the package, we will review and process the exchange. 

EXCHANGE IS AVAILABLE FOR EVERY PRODUCT YOU BUY.

What is your return policy?

We do not accept returns unless the products reach you with defects. In that case, we will offer a full refund for the purchase.

Returned items must be returned in original packaging and must have no visible signs of wear or use.

To initiate your return, please contact our team available on +91 9136965192 or mahalaxmiudhyog12@gmail.com or DM us on our instagram page

How long does it take to receive your refund or store credit?

We would request you to wait until we receive the product back to our warehouse, where we will do a second quality check, post which your refund should be initiated within 48 hours.

** Usually it takes 7 to 10 days to receive the product back based on your location.

** We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your chosen payment method on our Refund and Exchange Page. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any shipping fees the customer will need to pay.

We only charge a flat shipping fee of INR 150 for COD orders as our delivery partners charge additional rates for cash collection. Please note, as of now we only allow Cash on Delivery up to INR 4000.

How do you handle lost or damaged returns

To manage lost or damaged returns, where the client is not at fault, we will bear the cost of the same. To ensure fair returns, we do two quality checks.

Please share your contact details

our team is available on +91 9136965192 or mahalaxmiudhyog12@gmail.com or DM us on our instagram 

How are orders placed are delivered to me?

All orders placed on Silayibazi are dispatched through Delhivery.

How can I get my order delivered faster?

Unfortunately, currently we do not have any service available to expedite the delivery of order.

However, in case you need it by a specific date, please add in the notes while placing your order. We will contact you to confirm if it is possible.